Track Order

Track your order

1. Check your confirmation message

When your order ships you'll receive a message with your courier and tracking number. That number is what the courier's website needs.

2. Track with the courier

Enter your tracking number on your courier's tracking page. Tracking usually becomes active a few hours after dispatch — if it shows nothing at first, try again later the same day.

3. Ask us

If it's been more than five working days since dispatch, or the tracking hasn't moved in 48 hours, message us with your order number and we'll chase the courier for you.

• Email: [ADD YOUR SUPPORT EMAIL]
• WhatsApp: [ADD YOUR WHATSAPP NUMBER]

Common situations

The courier says delivered, but I don't have it. Check with anyone else at the address first, then message us the same day so we can open a case with the courier.

I missed the delivery. Couriers normally attempt delivery more than once. Answer their call to arrange a second attempt.

I need to change my address. Message us before dispatch and we'll update it. After dispatch, contact the courier directly with your tracking number.