FAQ

Frequently asked questions

Ordering & payment

Do you offer Cash on Delivery?
Yes. Cash on Delivery is available across Pakistan on eligible orders. You pay the courier when the parcel arrives.

Can I pay online instead?
Yes — the payment options enabled on your checkout will be shown at the final step.

Can I change or cancel my order?
If it hasn't shipped yet, message us with your order number and we'll update or cancel it. Once it's with the courier we can't recall it, but you can refuse delivery.

Delivery

How long does delivery take?
Orders are usually dispatched within 24 hours and delivered in two to five working days, depending on your city.

Do you deliver everywhere in Pakistan?
We deliver nationwide through our courier partners. A small number of remote areas may take longer.

How much is shipping?
Shipping charges, if any, are shown at checkout before you confirm.

The products

Are these devices safe to use at home?
Yes, when used as described in the instructions included with each device. Start on the lowest setting, read the guidance in the product description, and stop if anything feels uncomfortable.

Will the eyebrow trimmer or callus remover hurt?
No. Both are designed to work without pulling or scraping. The trimmer has a protective guard, and the callus remover is used on dry skin so you can see exactly what you're removing.

Can I use the blackhead remover on sensitive skin?
Use the lowest suction setting and keep the device moving rather than holding it in one spot. Limit it to once or twice a week. If you have a skin condition or are unsure, check with a dermatologist first.

Do the devices come with a warranty?
Every unit is quality checked before dispatch. If a device arrives faulty or stops working shortly after arrival, contact us — see our refund policy for how we handle it.

Returns

Can I return something I don't like?
See our Exchange & Refund Policy for the current window and conditions. For hygiene reasons, some personal-care items can only be returned unopened.

What if my parcel arrives damaged?
Take a photo before unpacking further and send it to us the same day. We'll sort out a replacement.

Still stuck?

Email [ADD YOUR SUPPORT EMAIL] and we'll get back to you.