We want you to feel confident when ordering from TrendyzTech. If your order arrives faulty, damaged, or different from what you ordered, please contact us and we'll work with you to make it right.
For change-of-mind returns, we can accept eligible items that are unused and remain in their original sealed packaging.
If a device arrives faulty, damaged, or incorrect, we will arrange a replacement or refund, subject to the circumstances of the issue.
If you've simply changed your mind, we can accept an eligible return provided the item is unused and in its original sealed packaging.
Please contact us before sending anything back.
Contact us within 7 days of delivery if you want to request a return or exchange.
Requests made after this period may not be eligible, except where required by applicable law or where the issue relates to a product fault that could not reasonably have been identified earlier.
To be eligible for a change-of-mind return, the product should:
For faulty, damaged, or incorrect products, different conditions may apply. Contact us first so we can guide you through the process.
For hygiene and safety reasons, we generally cannot accept returns of personal-care products that have been opened or used where the item cannot reasonably be resold.
This may include:
This exclusion does not apply where the product is genuinely faulty, damaged on arrival, or incorrectly supplied, subject to verification.
We may also decline a return where:
If your product arrives faulty or develops a genuine fault shortly after delivery through no fault of your own, please contact us as soon as possible.
Send us:
This helps us understand the issue and resolve it faster.
Depending on the circumstances, we may offer a replacement or refund.
For a confirmed genuine product fault, TrendyzTech will cover the reasonable return shipping cost.
If your parcel arrives visibly damaged, please take photographs of the package and product before disposing of any packaging.
Contact us as soon as possible with:
We will review the issue and arrange an appropriate resolution where the damage occurred during delivery or before the product reached you.
If you receive a product that is different from what you ordered, please contact us with your order number and a photo of the item received.
If the mistake was on our side, we will arrange the appropriate replacement or refund and cover the applicable return shipping.
Email ghayastariq38@gmail.com or message us on WhatsApp at +92 328 2848852.
Include your order number and explain what happened.
We'll review your request and confirm whether the item qualifies for a return or exchange.
If a return is approved, we'll provide the return instructions and address.
Please do not send an item back before contacting us.
If you're asked to return the product, use suitable packaging to protect it during transit.
Where applicable, include the original product packaging, accessories, manuals, and other included items.
Once we receive the returned item, we may inspect it to confirm its condition or reported fault.
If the return is approved, we'll either:
Approved refunds are processed within 7 working days after we receive and check the returned item.
The time it takes for the refunded amount to appear in your account may also depend on the relevant payment provider or bank.
For Cash on Delivery orders where the original payment method cannot be refunded, we may arrange the refund through bank transfer.
We may request the necessary bank details to complete the transfer securely.
For change-of-mind returns, the customer is responsible for the return shipping cost.
For products that are confirmed to be:
we will cover the applicable return shipping cost.
You can request cancellation of an order before it has been dispatched.
Contact us as soon as possible with your order number.
Once an order has been dispatched, cancellation may no longer be possible. In that situation, the order may need to be handled under our normal return policy.
If an eligible product qualifies for an exchange, we'll arrange a replacement where the same product is available.
If the replacement is unavailable, we may offer a refund or another suitable resolution.
We're happy to help.
Email: ghayastariq38@gmail.com
WhatsApp: +92 328 2848852
You can also visit our Contact Us page for customer support.
TrendyzTech
Smart beauty tools and personal-care devices, delivered across Pakistan.
Last updated: September 2026